Right of withdrawal

Right of withdrawal
As a consumer, you have a 30-day right of withdrawal when you shop with us.

The withdrawal period expires 30 days after the day you received your item. If you ordered several different items in one order but they are delivered separately, the period runs from the day you receive the last item.

This means you have 30 days from receipt to let us know that you wish to cancel your purchase. You can send an email to kundeservice@vanillafly.dk or use the standard withdrawal form found at the bottom of our terms and conditions.

You cannot cancel your purchase simply by refusing to accept the item without also notifying us.

Cancelling part of your purchase
If you have bought several items from us, you may return one or more of them, even if they were bought in a single order.

Please note that shipping costs are not refunded if you cancel only part of your purchase.

Returns
Once you have notified us that you wish to cancel your purchase, you have 30 days to send the item back to us.

You pay for the return shipping yourself, and you are responsible for any damage that occurs during transport.

Condition of the item when returned
If the item has lost value because you used it in a way other than what was necessary to establish its nature, characteristics and how it works, you may only receive part of the purchase amount back. The amount refunded depends on the commercial value of the item, and in some cases this may mean that you can only get the shipping costs back.

We recommend that you return the item in its original packaging.

If the original packaging is missing, this may reduce the value of the item.

Refund of the purchase amount
If you cancel your purchase, you will get your money back. If the item has lost value, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (except additional delivery costs where you chose a delivery method other than the cheapest standard delivery we offer), no later than 14 days from the day we received your notice that you wish to cancel the agreement.

We refund the money using the same payment method you used for the purchase, unless otherwise agreed.

We may withhold the refund until we have received the item, unless you send us proof that you have returned it.

Return the item to:
VanillaFly, Roskildevej 16, 4030 Tune, Denmark

We only accept parcels sent directly to this address.

You can also cancel your purchase by notifying us and handing in the item in person at the address above.